have uninstalled all other anti-virus software as told to do so, program seems to install successfully however when finished the anti-virus and firewall part to the online protection has not installed...any ideas?
Bt online protection norton firewall and antivirus wont install!?free spyware
If you have just joined BT ( I assume you have with your free Norton), best to do a full restore of your computer with the Restore disc supplied with your PC. I did this after switching to BT, which ensured I was starting afresh with no remnants of old anti-virus/spyware software or any other downloaded stuff for that matter. Just back up your essential files to disk or flashdrive and away you go and wait for the Windows updates to re-install (will take about half an hour). Then install your BT software and everything should be straightforward from there. And if the Norton Auto-updates don't kick in straight away, just do it manually in the Norton Protection Centre section you will have downloaded. Good luck.
Bt online protection norton firewall and antivirus wont install!?live update
I would suggest that your system still has entries from previously installed antivirus etc.Sometimes it can be difficult to remove these and you may require a dedicated utility pertaining to specific software.Without knowing exactly what you had previously I cannot advise.Good luck!!
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